I came to pick up my wife after surgery as directe...

I came to pick up my wife after surgery as directed. I wandered around like I was invisible and no one offered any help. After waiting around about twenty minutes I asked someone what happened to Rebecca Y. She was sitting behind a screen facing me behind a counter. There was a row of these women. She said "I Don't know." No helpful hints or suggestions. Did I do something wrong? Was it not her job or something? Just what was her job? there were no signs explaining or directing anything . My wife had been waiting inside still in the bed all this time. Finally a man in scrubs helped me out. I had two other people waiting outside. I take my wife surgery very serious.