This is for Liberty's service department: I'm sorr...

This is for Liberty's service department: I'm sorry to say this was one of the least competent car service experiences I've had.

My seat belt buckle was broken - that's it, little thing. I made an appointment online asking to replace it. Had anyone at Liberty Mazda actually read the appointment form, they would have called me, explained they don't have the part in stock, and asked if I'd like to order the part.

Instead, I drove half an hour to the dealership, and was told when I arrived that they don't have the part in stock, but they'd take a look and see if they could repair it. Again, this is a seat belt buckle - it takes a mechanic less than 5 minutes to look and see if it's repairable or not. Instead, I waited 2 hours, while the tech worked on other cars, only to be told what I already knew - it needed a replacement and I could come back once they ordered the part.

I spoke to the service representative, who was nice and apologetic, and explained that it was a crazy day and there were some extenuating circumstances. But ultimately this is on management. There were 8 sales reps hanging around in the lobby on a Saturday morning doing nothing, and likely only 1 or 2 mechanics who are overworked and have too many appointments. Hire more techs and service reps instead of salespeople, or don't take appointments that you can't staff competently.