Steve Erwin

Review of Icon Health and Fitness

This is perhaps the least customer-centric company...

This is perhaps the least customer-centric company on the planet. Sales is great, but pray you do not need service after the sale. The company is impossible to reach by phone. When you have a corporate office where you can't reach an operator that is the best indication they do not care about their customers. I waited in a 90 minute phone que on one occasion only to get a non-responsive employee who didn't care about my problem. Avoid ICON Fitness & Health, and their subsidiaries such as Nordic Track, you will regret it if you do not.