I enrolled in Fall semester 2016 to take a couple ...

I enrolled in Fall semester 2016 to take a couple of online classes. However, due to an emergency involving a family member's mental health and caring for her dependant alongside working full time, I had to drop out of that semester before I paid tuition and before classes started. However, your end showed no record of me dropping the classes through My page, and I was kept (unbeknownst to me) enrolled in those classes without ever being able to attend them. I was also billed for the classes, which I didn't know until I started receiving collection notices from the school. I was told that they could only clear the tuition and classes from my account if I had documentation as to why I had to drop the classes. I was told the documentation had to be a letter from a doctor or something similar, which I am not able to get due to the unique nuances of the situation. I was told I had to pay for the tuition, even though I never even got to attend any classes and dropped them before the semester started. I paid the tuition to avoid problems with collections, but this situation left me with a hold on my account and no way to pay for or register for this semester. I would really like to transfer my credits from another school to SLCC to finish an associate's of computer science, but I am now unsure about my future involvement with SLCC due to the nature of this issue and how it was handled (including various staff members giving me contradicting information every time I called).