Peter Boberg

Review of Sheraton DFW Airport Hotel

Sheraton DFW overbooked the hotel. Told me when I...

Sheraton DFW overbooked the hotel. Told me when I arrived, without any attempt to warn me or contact me, despite being a Marriott Gold member, that I had no room. I was on a business trip, and their solution was to put me up at Great Wolf Lodge, a kids water park resort, but to charge me Sheraton DFW rates. They didn t give me any choices and didn t explain how I would get charged. In the end, I switched to Hilton in Southlake, which is a very nice hotel, nicer than Sheraton DFW, and was $100 cheaper, but about a 10 minute drive away. Won t stay here again. And wondering whether Marriott is getting overpriced and losing sight of customers.