ADONIS K

Review of Shangri-La Hotels and Resorts ...

Most of experiences during the stay were excellent...

Most of experiences during the stay were excellent, but one thing I want to mention:

At the check-in desk there was a mooncake box for sale, guests could buy it with golden circle points. It`s not very clear but I should have the points that required for the box if I got the points for this stay and the consumption in the hotel bar after check-out immediately. However the guest service said that I need to wait for about 1 week to get the points for this stay. I was considering taking a box when I check-out, it can`t.

That`s a small pity.