Nichelle B.

Review of FIAT of Fort Worth

There are two types of people. The first are those...

There are two types of people. The first are those who care because you can benefit them in some way or another. The second are those who genuinely care about being the best representation of God s creation. For the first, their motivation is transactional. For the latter, their motivation is wholeheartedly internally functional. It is in fact, an inherent character trait reserved for the pure of heart.
I found both at Alfa Romeo of Fort Worth

The Car:
I purchased my 2016 Fiat 500x with the Trekking Plus trim on 7/15/2017. I fell in-like with it online through my bank s auto navigator site. I feel in love with it about two weeks later after driving it for about a week. All my prior vehicles were either manufactured by Honda or Nissan, so I was new to the Fiat Experience . It handles really well and takes sharp curves like a motorcycle on four wheels. The interior black leather with red highlights is something to behold, as well. And, everyone loves the panoramic sunroof. The entertainment/media features are spectacular with 8 Beats speakers, Sirius/XM radio, 2 USB inputs, an aux input, and Bluetooth to round out the team making the 500x a dream crossover vehicle for its class and price.

The downside, I purchase an introductory year of the 500x for North America. Which is something, up until this year, I have never done. As a result, I have spent far more time at the service center than I planned on costing me mileage and time. I drove approximately 50 miles to purchase my 500x with the intentions of it being my only trip to the dealership. First, the driver side seatbelt panel was broken. Then the liftgate latch broke. There was also a malfunction with either the keyless entry key fob or the sensor in the vehicle. Several times over the first month, I would be driving and the computer would indicate the key fob had left the vehicle. It hadn t, but it did freak me out for a moment.

The Personnel:
Yet, after all of this, there is one person who single-handedly delivered on every promise of service, commitment, and follow-through. Mel the service manager earned my respect and loyalty. While some believe it is all about the sale, for me, it s all about what happens after the sale. I heard from my salesperson once after my purchase even with the outstanding we owe and that was to see if I would be bringing in cash to replace my deposit check Joe Hamud, part owner, had agreed to hold for four days while I shifted funds around.
In contrast, Mel was in constant contact. He kept me informed about delays, setbacks, and realistic expectations of resolutions to the outstanding we owe and new issues arising as I drove my 500x. When my cell phone mount was broken during one of my trips to the service center, he made it right. When I vehicle was sold without a front license plate mount, he made it right. When my new 500x Fiat s driver side seatbelt panel popped off as soon as I got into the vehicle after taking ownership, he made it right. When my 2nd key fob delivery was delayed due to the unfortunate shutout of Fiat s computer system, he made it right. When I made 3 trips to the service center at 100 miles round trip to resolve manufacturer defects, he made it right. He has exhibited the highest level of professionalism, courtesy, and remained informative throughout these last two months.

It is very rare to find a human of his quality, but I am eternally grateful I did.

If I buy again from Alfa Romeo of Fort Worth, it will be because of Mel. Thank you for keeping me from regretting my purchase. Considering the circumstances of our meeting, it has been a pleasure to meet and work with you. You cannot fake caring and throughout this arduous process, your words always lined-up with your actions in your follow through.