Erin Pak

Review of DoubleTree by Hilton LAX

I checked in on my app. And got my digital key and...

I checked in on my app. And got my digital key and room number. When I got to the hotel they told me I couldn't use that room since someone else checked into it and my digital key wouldn't work? I was never greeted as a Honors member nor was I offered a welcome bag. The heater didn't work and the room was freezing and didn't do anything about it. The staff was rude!