Jordan Bader

Review of SANDMAN HOTEL DOWNTOWN VANCOUV...

The only thing that this hotel has going for it is...

The only thing that this hotel has going for it is how close it is to Rogers arena. I paid $369 per night. When we checked in honestly I thought the lobby was nicer than it looked in photos. So that s a plus. However, when we walked into our room it was as if we were walking into a sauna. We immediately went over to the air conditioner and learned that it was blowing warm air (side note: it was 25+ degrees both days we were staying there). We then fiddled with the thermostat until we exhausted all options. We then called the front desk but all it would do was ring and ring and no one would pick up. We called 4 times. Then we decided to go downstairs and complain face to face. When we got to the desk we told the person that we ve called the front desk and no one answered and that the a/c isn t working. Maintenance came soon after and spent half an hour or more trying to fix the a/c. In the end they couldn t fix it and the maintenance urged us to go to the front desk and request to be moved to an air conditioned room since they were literally dripping sweat. So, we went downstairs again and talked to the same lady, this time asking to be moved rooms because maintenance couldn t fix the problem. She went and talked to the manager (he was behind her fiddling with something in the corner) & he was extremely dismissive of us (shooing us away, telling us he would come up to our room in 5 minutes to look at the a/c). I then got very stern and told him that maintenance had already come up and attempted to fix it but were unsuccessful. He was still very dismissive telling us that there was nothing he could do besides give us a fan. I then demanded for a discount since we were going to be stuck staying in the equivalent to a sauna. He offered a $50 discount per night. I of course took that offer because I wasn t going to barter anymore with this rude man. We then went back up to our room and waited for someone to bring us a fan. The fan man comes (he was very very nice and helpful) and hands me the fan and I ask him to bring another one. I plug in the fan he brought and low and behold it doesn t work (shocker). We tried it in multiple plugs too and it still didn t work. When the fan man came back with the second fan I handed him the broken fan and asked him to replace it with a working one. Luckily the fan he brought the second time worked so when we were waiting for the third fan we were able to somewhat cool off. Overall I would NOT recommend this hotel to anyone unless they are looking to have a bad experience. Although it is less than a 5 minute walk to Rogers arena and just in an extremely convenient location overall, I would rather stay somewhere farther that treat their customers with more respect (except the fan guy he should get a raise).