onlyJesusbride

Review of Optimum RV

we purchased a left over, new camper. we have had ...

we purchased a left over, new camper. we have had many problems with it. we live in it full time, which upon purchasing the salesman knew this. they have sent to us twice service at no charge, which was nice of them. But the service people did not fix anything either time, (the tub surround is not attached to the wall and was leaking into the bunks, the service guy put globs of caulk in top and also put a screw through the surround, in which they wanted to charge $165.00 each time. we have a problem with the gas/carbon monoxide detector, and are unable to turn the heat on in the camper, it has been in the 30's and 3 people sleep in the cold right now due to their negligence. The owner/GM Hoss actually told me to call another company for service. I would not recommend this place to purchase a camper or for service. I call almost every week for them to come fix all the problems, they ask your name when calling, then are either in a meeting, not in the office, or have the day off. they do not return phone calls. the service manager is completely unprofessional and has hung up on me twice. I could continue ... still waiting for a phone call.

UPDATE
after posting this review - Service called to fix the awning, they gave a day/ I waited all day, received a call at 1:30 saying they would be 1-2 more hours. after waiting that amount of time I figured they would not show/ around 4:30 - 4:45 they showed up at our house to do an hour and half job (at least). at this point it was time for me to leave to pick up my husband from work. it has now been 2 weeks no phone call returned to fix the broken electric awning which has been broke for over 6 months

UPDATE
our camper is filled with mold, every time Optimum sent someone to repair leaks, they never had the parts, now the floors are falling through. we have to turn in, not able to live in or sell the way it is.
STAY AWAY FROM THEIR LIES AND FALSE PROMISES