Robert Chastain

Review of Mark Miller Toyota

Fist, I should commend the management of their ser...

Fist, I should commend the management of their service department for remedying a seatbelt problem for which I initially encountered difficulty with respect to having addressed on a previous visit. They were attempting to build 'good will' with a customer. That being said, I experienced a hostile attitude from the Service Advisor responsible for the imbroglio that occurred during my initial visit (when the seatbelt problem was not addressed). This individual had no role to play in correcting the situation on my second visit, but as I entered their shop to pick up my vehicle, he made a point to walk straight at me with an expression you might expect from someone who's dog you just kicked, said nothing as he brushed past and left the building. Very unnecessary drama. Oh well, so much for building up some 'good will' with a customer. I will certainly avoid this dealership going forward.