EJ Graham

Review of Sterling McCall Acura

Shady scam and vultures are the words I would use ...

Shady scam and vultures are the words I would use to describe this experience. About a week ago I purchased a $40,000 vehicle. In hindsight if I had it to do all over again I would have been much more careful. I purchase the vehicle used, but did purchase a extended warranty for my credit union.

1. I took the salesman's recommended route on the test drive. The salesman went with me and I unfortunately allowed him to pick the route. Had I given the vehicle a much better test I would have probably realize that there is a potential front-end issue at the very least the struts need to be replaced badly. I went to pepboys and it looks like it's going to cost me about $600 because this is not covered under warranty.

During the negotiation, purchasing process while I was attempting to negotiate the price down also noticed that they pop to add and subtract totals from ambiguous lines on the agreement statement. They attempted to charge me $1,400 for something that was labeled optional and they could not tell me what those options were. So I requested they remove it. At the last minute I looked up and instead of that $1,400 being present it was down to $900. At this point they said oh it's because we took care of you and got you the wheel lock and window tint package and it's already done for you. I would like to note that the vehicle does not and never has had wheel locks. And the vehicle was tinted before they got it I just so happen to know. They knowingly made up lies about the cost of different things.

The air condition was obviously not working and they agree to fix it before giving me the vehicle. I was disappointed that I had got there early in the day and that they were unable to fix the air condition so after agreeing to have the vehicle I went about 3 or 4 days without having the vehicle that I essentially paid for. They made it seem as if they do a wonderful job inspecting and going over the vehicles before they sell it to someone. This is not the case because within less than a week I am presented with two additional maintenance issues.

The GPS navigation antenna needs to be replaced her the pepboys automotive shop I took it too. So yeah can't use the GPS.

there's some continual flapping sound when I get on and off the gas that has been identified as a potential fuel line issue that could have also been addressed if they so call maintenance the vehicles and check them before they sold them.

there's more to this unfortunate situation that I am going to gladly update later because I'm still going through the process and highly frustrating.

But now I'm going to say that I learned that no matter how big the dealership is and supposedly reputable you have to do a very thorough job of checking things out for yourself. obviously this facility is not concerned about their customers and the product that they sale. As long as they can get their sales and turn their own profit it does not matter if the customer experiences loss or distress.

Looks like I'm going to end up spending I have the amount of money to resolve this.