M Roze Review of Austin Grill
I just left this establishment! Following a massag...
I just left this establishment! Following a massage next door at Massage Envy in Springfield, I decided to try the Austin Grill. I was greeted by a pleasant young lady who accommodated my request for a booth. After reviewing the menu I sat for 10 minutes, passed by multiple servers and the bartender who each made eye contact with me, but never asked if I'd been helped or offer any water. I eventually asked the gentleman bussing s nearby table if their was a server for this area and he said he'd get someone. Approximately 5-7 minutes passed and still no one came to my table. I then decided that I didn t deserve this dismissive, disinterested and deliberately unprofessional treatment and left the restaurant. I let the hostess know how unfortunately I say for almost 20 Minoan my presence was not even acknowledged. As a first time guest, active service member and Virginia resident, I am extremely disappointed in the treatment (or lack thereof) when visiting the Austin Grill in Springfield and CAN Not in good faith recommend this establishment to anyone. Recommend to owner, management customer sensitivity and situational awareness training!!

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