Derek Kaufman

Review of Gramercy Park Hotel

Utterly awful service - waited 25 minutes to check...

Utterly awful service - waited 25 minutes to check in. Had reserved a queen room and was given a two-double room without notification. No apologies. After spending 15 more minutes talking to the rudest manager ever, got a king room that had a crib in it. Completely disappointing experience for what is supposedly a high-end hotel. Stay far away!

Update: 30 minutes later, at 12:30, after we had finally fallen asleep, the manager called our room to apologize for his behavior. At 12:30 in the morning. Unreal.