Susan Lee

Review of Fort Lauderdale Marriott Harbo...

Worse experience with their security department. W...

Worse experience with their security department. We stay this hotel for whole week. We did not have cleaning service in 4 days (we are here for the trade show). Two hotel staffs one day without any notification or call , they show up at my room door and keep knocking the door ( I was sleeping at the time), then suddenly they open my door by themselves! It is so rude service I have never had! Then I push the door back and locked the door, and trying to call the front desk to report someone is trying to break into my room. When I reach the phone and at the same time, the front desk called - saying their security staffs is at my room door for security purpose ask me to open the door for them. When I open the door the security guy , Jimmy is super rude saying you see me open the door why you locked the door? I was like hey you are the one I don't know and trying to break into my room! It is a worse experience ever! I am very disappointed with Marriott's Standard for this kind of Quality of Service.