Carol Livingston

Review of Lazydays

Our Service Adviser Brent Wiggers was absolutely u...

Our Service Adviser Brent Wiggers was absolutely useless. We dropped off our unit on the 16th for recall work. Hadn't heard anything from Brent, so on the 24th I left several messages on his direct line and tried the cell number on his business card (mail box full). Brent finally returned my call late on the 26th and said he got busy and forgot to return my calls, (REALLY it's a 30 second phone call, and it's your job!) he then tells us the RV was ready for pick-up earlier in the week and to call an hour or so before we came for pick up and he'd have it brought up front. When we called on Sat. we left voice messages again, they too went unanswered. Apparently the guy answering the main Service Dept number couldn't/wouldn't assist us either. He said we had to talk to Brent. Brent's bad business practices and his disregard for other peoples time is unacceptable. He needs to be fired! and the guy who answered the phone needs to be re-trained to do his job! All we wanted to do was let the Service Dept know that we wanted to pick up our RV that day. Why is it that 'only Brent' can do that? Won't be going back!