Peter Stellas

Review of Safeco

In December 2017 I purchased auto insurance from S...

In December 2017 I purchased auto insurance from Safeco's online dealer, Goji Insurance Agency in L.A. The agent was Kevin Gabbet. He wrote my bank account number WRONG, so the bank did not honor the premium payment. Safeco informed me, so I called Gabbet who admitted the error and promised to correct it. I was in Europe from February through end of March and came back to an insurance cancelation letter, and a threat for a collection agency for two months of premium, totaling $82.55. I called Gabbet several times and left messages to which he did NOT RESPOND. I wrote a long letter to Goji (Safeco) explaining my position but again, NO RESPONSE. A collection agency contacted me so I called the Seattle office and was directed to Taylor Standish, the assistant to the CEO. THREE CALLS to her number went UNANSWERED. i filed a complaint with the Insurance Commissioner's office. Then I just paid the billed amount, even though the whole matter originated from Safeco, just to get rid of them, as the cheapest solution, short of a law suit. Let this experience be a good warning of what one can expect from Safeco.