NASRY Nassar

Review of Miramar Al Aqah Beach Resort

Very helpless, staff, misguiding reservation team....

Very helpless, staff, misguiding reservation team. We were three adults, asked for a room. They suggested family room, that fits 2 adults and 2 small sofa beds for kids. When we asked them that this doesn't suit us. They asked to pay to change room which we booked it after they recommended it. Eventually, they didn't solve anything at all even if the hotel is empty, they could easily suggest other alternatives. Very poor management. Very disappointed. I will never come back again. It was good before, but the level of service has gone soooo bad. Don't come here