Jeff F

Review of Bel Red Energy Solutions

Joe spent 3 hours assessing our home, modeling it,...

Joe spent 3 hours assessing our home, modeling it, and reviewing the options. We were quoted a dual fuel system for a bit over half the cost quoted by a competitor for the exact same system- same equipment, same brand (Trane), but faster installation (next business day- Wow!). We're talking reviewing system options at 3 p.m. Friday and 2 vans showing up Monday morning at 8 a.m. to install a heat pump and gas furnace plus an electrician (3rd van) to run new electrical service to the outside unit. Fernando O. and Dustin H. worked for nearly 12 hours to get our new system up and running. Both consulted with me at every step to review installation decisions such as where to place the pad and outside unit, how to strap it down, where to drill through the garage walls, where to run pipes, thermostat installation, and we cut out extra existing ductwork to avoid an unnecessary contraction/expansion from the new cooling coil (larger than the old furnace) and the supply duct. Despite it being past 9 p.m. they stuck around to show me how to operate the new thermostat, and we reviewed options to address flow issues in my existing ductwork to get the most out of our new furnace/heat pump.

Again, a little over half the cost of a direct competitor for the same brand and system. Unbelievable. I don't know how other reviewers can say they are over-priced. My guess is they compared quotes for different equipment or at least different brand.

Fernando and Dustin clearly take pride in their craftsmanship. Fernando's sheetmetal work is square and level with all joints carefully pooky'd.

Update: We had an outdoor unit dome temperature sensor failure 9 months after installation. Cody M. quickly diagnosed the problem to be a factory sensor failure under warranty, set up our system for temporary gas-only mode, then installed the replacement part a few days later. He stuck around to ensure the system was operating properly and the error code didn't come back. Many people would just install the sensor and leave. He saw the error didn't return but shut the system down and re-started it to really make sure the problem was solved. Two weeks later the error hasn't returned and our heat pump is back to normal. Great service call by Bel-Red.