Christopher Olvera

Review of Lake Point Orthopaedics

My son broke his wrist. The care was fine. Their b...

My son broke his wrist. The care was fine. Their billing department was absolutely a mess. This applies to both the orthopedic department and the radiology department as well. My son had to see both departments twice. Both times I paid in full on the day he was seen. The first time I received bills in the mail several weeks later claiming I still owed them money. Called, got it cancelled. The second time I paid in full and asked twice if this was everything and was told yes. Received several new bills in the mail a few weeks later. Of course now I am not able to get a hold of anyone that can address the issue.
Edit: To be clear, I paid in full upon the close of my visit and did not use insurance, so in no way were they a contributor to the fact that I never leave your office clear on whether I have paid my bill.