Brandon Cruz

Review of Sheraton Bucks County Hotel

Beautiful Hotel although the staff is easily overw...

Beautiful Hotel although the staff is easily overworked. We booked our room a week in advance and paid for it in advance. When we checked in that night we were told they didn't have the king size room we had rented but have us a equal size room that was handicapped friendly. Thinking nothing of it we went up to our room and began to unpack only to realize there wasn't a bed for our 3 children! We go down to the front desk and was assured they would have a cot sent to the room. One hour later.... No cot. After calling the front desk from or cellphone (house phone didn't work) we were told they couldn't find a cot and so we had to accommodate our kids by having them send up blankets and pillows for them to sleep on the floor. Wasn't a great experience. But aside from that the room was pretty. Although they were a little dirty. The staff was very polite and I felt horrible that the same older gentlemen had to carry up all the items by hand, by himself.
I hope this experience was a fluke but I'm doubtful we'll return to this hotel.