Caron Jackson

Review of Vernon Heating & Air Condition...

We began using Vernon to service our heating and c...

We began using Vernon to service our heating and cooling units nearly a decade ago. They faithfully call to schedule our seasonal "check-ups" and are always very accommodating. Last week's check-up yielded news that the secondary heat exchanger on our 14-year-old furnace had a leak. Mike Prater, the senior service technician, did a fantastic job of explaining the mechanical issues and patiently answered many questions my husband had about decisions associated with choosing a replacement unit. The conversation led to other heating/cooling questions about our overall system and Mike offered many helpful observations. Vernon will be replacing our aged unit this week --- right in time for the next cold spell!