andy gullion

Review of Southgate Buick GMC

I recently had issues with an engine I-Con popping...

I recently had issues with an engine I-Con popping up and engine going into limp mode. I was 120 kms out of Edmonton on my way to GP and had to have my truck towed. Unit is a new 2017 GMC 17000 kms. It took the service department two days to run a diagnostic test and another week 4 days to get parts NOT INCLUDING THE WEEKEND. Finally received my truck back and 60 kms out of GP it happened again. VERY DISAPPOINTED with Capital GMC and their service department. I don't think they know what their doing in that shop and I kept getting the " we're working on it". I am done with them and wont be dealing with Capital in the future. AND IN ADDITION TO MY DISAPPOINTMENT! GMC roadside assistance wouldn't tow my truck back to Edmonton where I live, rather they said the closest dealership was Drayton Valley which was only 20 minutes closer, and I would have to pay for a hotel and my own ride. So I called AMA. They towed my truck to Edmonton no cost. Get AMA, Not the extra cost of GMC road side.