I came in to request a prescription for my grandma...

I came in to request a prescription for my grandma a few weeks ago and overheard the receptionist lady complaining that manager asks her to sign prescriptions?? VERY unprofessional and probably ILLEGAL. receptionist team are generally very helpful and polite but I heard in the community that the management here don't really know what they're doing and gossips about staff especially during patient talking group. I didn't bother making complaints because we all know they're never acknowledged. although the practice has improved in terms of looks as it used to be very messy.