T. M.

Review of Lambert-St. Louis Internationa...

Such a poorly run airport. So unimpressed! It seem...

Such a poorly run airport. So unimpressed! It seemed as though they didn t know the goal was to check people in and keep the lines moving. It was poorly handled at the ticket check in line and security.

The team at the security line was just awful. Our line (of only 20 or so people) didn t move for at least 10 minutes. It was as if the employees didn t understand the goal was to move people through the line. I can t imagine what they would have done with more people, they couldn t handle the few that were there.

Everyone waiting remained calm and polite, but everyone was wondering why the regular process seemed so dysfunctional. It might be time to regroup the employees and the system.

Maybe it was an off day, but everyone being off, doesn t makes sense.

If someone was running late, the dysfunction of the normal processes would definitely cause someone to miss their flight. Might be time to take it up a notch.