Their toll-free # has been busy contin uously on F...

Their toll-free # has been busy contin uously on Fri. Jan. 9th, Mon. Jan. 12th & Tues. Jan. 13th !? WtH !? Let callers get in the queue & be on hold if they're will'N to wait to get thru to an OPM ret. representative, instead of get'N a busy signal !?