The O2 provided my family and I brilliant service ...

The O2 provided my family and I brilliant service until they messed up another persons seat. We made a trip to London to watch disney on ice. The walk from the car park was long but we thought "hey, it's worth it for front row seats! ". That was until we got there sat down and then had a whole family sat in front of us. Of corse we understand that you have to give them the seats they payed for but at the end of the day WE payed for front row seats because I have a disabled mum and a 3 year old neice. The show was completely ruined as we couldn't even see the skaters. Rather disappointed. I have attached a before and after photo of our view.