Ehem Guhder Review of Santa Clara Marriott
Juanita the bar manager was very rude and unprofes...
Juanita the bar manager was very rude and unprofessional ruined my night with my family. We had a tab over 300$ from the bar and she kicked my kids out of the lobby telling us the only place they could eat food was in the room. With such a large hotel with restaurants and lounge area she boldly tell my family with a table full with food that our kids who have been waiting for food to go back to the room just because is wasn't from the bar. My kids did not want to leave the room after they ate to come back down they are only 10 years old they wanted to go back home. My wife and I took care of the tab over 300$ unacceptable! It ruined our night as my kids didnt want to do anything now but play on devices in room. We almost argued about leaving a tip I had to walk away I was so upset. I run hotels for a living this is unacceptable SHE SHOULD speak with parents and provide options it's called HOSPITALITY! Never coming back here again plenty of other hotels in the area who will provide real service.
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