The hotel is very nice, with a very nice view, it ...

The hotel is very nice, with a very nice view, it looks all green, good care, excellent hotel.
But your staff is rude, you arrive and do not find your reservation, you have to look for it, the activities are canceled, there is not every day, but they do not warn you in advance even if they include you and they only tell you to come back another day.
You ask for other activities and they tell you to arrive at that time but they do not point at you at all and if it is canceled they do not tell you anything.
The food is not bad or good but if expensive, the price does not correspond to the quality of the food.
They do not have a good balance with the guests, as place is very nice as hotel is very lacking.