Douglas Lawson

Review of Crown Honda of Southpoint

Why do you offer "reservations"? You should split...

Why do you offer "reservations"? You should split your check-in lanes so one is for "reservations" and the other for "drive ups". We spent 1/2 hour dropping off our car when we had made an appointment.

We received a call when our car was "ready". After we arrived to pick up our car we had to wait 1/2 hour (again) while the car was given a "complimentary cleaning". It's nice Crown cleaned our car but we should NOT have been told the car was ready for pickup until AFTER that cleaning was complete.