He can not answer a simple and specific question. ...

He can not answer a simple and specific question. Block your account by referring to self-written rules and regulations. Currently, I am waiting for a refund of $ which is very difficult to obtain. Support in Polish is probably 2 Polish women and poorly with the frequency of response. They think that they are above the law and the user has no rights. Finally, they blocked my accounts, kept cash, and scans of my verification documents.