We've had these windows for 2.5 years and have iss...

We've had these windows for 2.5 years and have issues since they were installed. One window looked like it had 2 snowflakes in it but since it was on the second story, we thought it was the outside. It is hard to get a picture but there are 4 and it's all foggy. Our french doors have now started to do it too but no "snowflakes". I've left messages for their Consumer Affairs department and eventually spoke to Kat, ext 2163 and had to call her back once I received the order number from the local window company. I have since left multiple massages with no call back.