Kraig and Chris completed the installation of our ...

Kraig and Chris completed the installation of our windows and a 3 panel sliding door. This was more like a remodel, in that new headers went into two walls to enable large custom picture windows to replace existing posts and headers. One window is really huge. Kraig's skill and attention to detail is exceptional. Both men took great pride in their work. Whereas we understood and expected that it would be unlikely that our old paneling would be spared, Kraig worked a jigsaw puzzle with the scrap material and left us with an amazing solution. Above and beyond our expectations!

The product is fantastic. The design is wonderful. Our home's value and appeal is greatly improved. Our only concern is that our sales person/designer did not make it clear to us that the interior finish on some of the windows as she ordered them would not match -- and all of the work was done in one great room. So some of windows were in wood frames and some of the windows were fibrex on the interior. They could have been ordered to all be wood on the interior. Even the exterior of the wood framed windows does not have the same framed appearance as the all fibrex windows. We had to decide whether to ask for replacements to match the wood interiors. We were given no promise by any representative at any level regarding such a resolution. It was a gut wrenching few days -- we finally decided that staining the wood windows to match existing trim on the fibrex windows would allow a blending that would work out ok. This was a detail that should not have gone without review. Our sales woman's reply to our alarm was simply, "I would do it this way in my own home." We would never have done it this way if the mix of interior finish had been clearly pointed out. The two of us remember her saying, "your interior finish will be wood".

We still give Renewal by Andersen 5 stars because we are delighted to have our view blown open, loved our installation team, and want people to know this is a good product.