My husband orders 2-3 "Ribasaurus" dinners $28 eac...

My husband orders 2-3 "Ribasaurus" dinners $28 each, and at least 2-3 times a month. He orders them medium well/well, but every time they are delivered rare, not moo-ing but very close. Most of the time, the steaks are cold in the center, so they get cut up and stuck in microwave for a couple minutes. When I had called to complain, a couple years ago, I was told that the steaks are wrapped and still "cooking" on way to customer. I don't know how that can be unless driver has a warmer/oven in vehicle. Ummm?? I personally don't know why he continues to order them. The price is too high, even for delivery.