The staff were super friendly. The food and wine ...

The staff were super friendly. The food and wine were good. The room was kept clean and well maintained. The facilities were clean and well maintained.

I would give this place a much higher rating but for the pool and towel service issues. I was only in Fiji for 3 nights. When I went to the pool, they never had towels. In fact, one day it took over 4 hours of waiting to get 1 towel for 2 of us (they could not give us 2 towels). This seems like poor logistics and planning. It was a huge problem as we did not have enough towels in the room to use at the pool and your poolside towel service was honestly terrible. It was a big inconvenience for us, and enough of an issue that we would not stay at Sofitel again. The pool/beach are pretty much the main reason for staying at your resort. I will likely be staying with another resort or hotel at my next Fiji visit, or any other tropical beach location.