oddreign

Review of City Volkswagen Chicago

Brought in my 2013 Tiguan for service due to a pow...

Brought in my 2013 Tiguan for service due to a power steering pump failure. Car had just under 23k miles and in immaculate condition. Received it back with scratches on the steering wheel and a big gouge on the glove box lid. Took a week for them to get back to me after I called, emailed, and sent pictures of the damage. Brought it back in and they claim the damage was done by the towing company. I explained that the flatbed driver used the tow hook while I sat inside and steered the car onto the truck. I then followed the truck to the dealership, and then sat inside the car again while it was unloaded. The flatbed driver was never in the car! Getting nowhere with the service manager, I contacted corporate VW customer service. They try for over a week to help resolve this issue. The Autobarn Ciy VW concedes nothing and VW customer service calls me bewildered that they can't help. By the way... the service department at the Autobarn City VW, never filled out an inspection report before servicing my car, and admitted as such to VW customer service! That is standard procedure!
Avoid this place at all costs, this is not only my first VW, this is also my last.