Nice facility. Friendly staff; BUT, excessively l...

Nice facility. Friendly staff; BUT, excessively long wait times and the service is questionable. I would not recommend unless you are in a bind, and then you better know what your car needs.

I walked in with no appointment for an oil change (they accept walk-ins until 2 pm). My car has over 120,000 miles. It needs synthetic high mileage oil. After they finally brought my car into the garage, I thought I should asked what type of oil they would be using. The service agent told me regular oil would be used. I told him that my car needs a high mileage synthetic, and the service agent very defensively responded, "Well did you tell us that is what you need?"

When I take my vehicle to any reputable service center, I don't expect to have to tell the mechanics/service guys what to do, I am expecting for them, as the experts, to assess and recommend to me.

Even after waiting almost four hours as a new walk-in customer, I told them to stop immediately (thank goodness I stopped them before the mechanic had started to change the oil), got my keys, got in my car, and ran for the hills.

Four hours of my day wasted.

Go to the 91st and Western facility only if you have the whole day to wait and you know what your car needs so that you can tell the mechanics there what to do.