B. Lu Review of DCH Academy Honda
From the moment, I spoke to them over the phone, t...
From the moment, I spoke to them over the phone, the very first time I went to the dealership I experienced nothing but people who were ALWAYS SMILING , friendly and warm from the heart who welcomed me and were very upfront and honest about everything they said unlike EVERY OTHER DEALERSHIP, I have been to. These people are absolutely amazing !! They really love their job and they know it better than anyone else !! All the other dealerships just try to get you to commit to a deal without offering good customer service. Every other place I visited was not even remotely honest or respectful like the good folks at DCH Academy Honda in Old Bridge. Miranda the sales specialist took my appointment over the phone eagerly and was waiting for me at the reception desk even before I arrived. She then referred me to Andre Yulfo .... To describe Andre in just 2 words: Salesperson Extraordinaire !!! He didn't even act like a Salesperson. He took the time to describe all my purchase options HONESTLY without any kind of pressure whatsoever. I knew beforehand exactly what color and model of car I wanted to purchase and I made my offer and he went to speak to Mr. Akram Ali (my capable Sales Manager !!) and came back with THE BEST PRICE I FOUND after searching the market for quite a while both online and in person. No other dealership beat their price. It took me a couple of hours to think about it and I was under no pressure and after I agreed to the deal the GREAT SERVICE DIDN'T END THERE !!! They located a sparkling brand new 2014 Civic at another dealership in the exact color I picked and had it ready for me as promised on the date they specified. Then came another surprise .... They even threw in a Genuine Honda Trunk Liner, Wheel Locks and mud Splash Guards in the wheel wells absolutely free and WITHOUT ME EVEN ASKING. When I went to sign the paperwork, Andre and Akram took the time to explain everything to me without any hurry. Then Andre took me to my new car and stood for a long time explaining every single feature in it without losing patience. And after all the paperwork was slowly and thoroughly explained (without any pressure or rush to sign) , Akram the manager came back out again to say Goodbye and all in all the service was ABSOLUTELY TERRIFIC . They are the most respectful, honest and customer friendly dealership I have ever seen and they seem to have the most awards for excellence in service than any other place too !!! Thank You so much DCH Academy Honda. There's no better place to get your next Honda !!
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