This place has terrible customer service. We place...

This place has terrible customer service. We placed an order online for delivery 3 days in advance and only received a confirmation and a vague time window for delivery. We then tried to call and move the delivery time. 4 times we called and never got an answer. We left a voicemail and got no follow up. It s so ridiculous. We reached out via email and we were assured our order would be delivered (still couldn t change the delivery time) and the order never came. It was impossible to get a hold of the store to discuss it

Update: the order was delivered late and all the cupcakes melted in the car ride. They did refund our order but the cupcakes were practically inedible