We are not used to staying at a higher end hotel. ...

We are not used to staying at a higher end hotel. So these things may be normal for that. First, no outside food was allowed. So we could not bring in breakfast for our young daughter and had to order through room service. Also, we were required to use a bellhop if we wanted to use a suitcase hanger to bring our suits to the room. Our third issue was that the parking was a little confusing. The toilet paper was not gentle and there was some tarnish on the pipes under the sink. The room was nice, though, and the lobby was nice with free cookies and hot chocolate at checkin. The underground parking ended up being nice since we were there during an overnight snowstorm. The bellhop we had for checkout was very helpful and friendly.