Judith M Northup

Review of Steak and Ale

Always received higher stars until tonight I am s...

Always received higher stars until tonight I am sad to say a huge disappointment. We came in at 7:30 late for us to eat. We ordered from the board of specials Chicken Noodle soup and salad bar and the favorite piete filet. Our waiter was delightful. Food came and he put "soup" in front of me and steak in front of my partner. I looked at steak and said it was mine and "what was this for Chicken Noodle"? A bowl of beans not soup at all with no explanation. Our waiter was surprised as well. No one told her they were out of soup so they left it there No information given at all. Later told waiter not what we ordered and please take it away and take it off bill then I asked for manager. His attitude was so unprofessional and no explanation only excuses that he was too busy to notice. Unacceptable customer service. Have been eating there since 1955 and Northwest Highway as well and have never have a bad experience until tonight. The manager was just rude. He did not know they were out of soup did not offer a replacement felt he was imposed on that he had to take off bill. On our way out they still featured homemade chicken soup!
Guess the millennials are what they are even in the food business. No more customer service. Such a shame. Don't think this was just a one-off on his part.