I ve been a loyal member of Nivarna for the last f...

I ve been a loyal member of Nivarna for the last few years however my past 2 visits have been extreamly disappointing!
The new pool is cold and fairly boring to be completely honest! Due to the opening of the new pool, they are clearly allowing far too many people in at once to the spa. Changing rooms were dirty. The reception desk and restaurant can not cope. We waited 20 mins for someone to take our drinks order after repeatedly asking and then we d already finished eating by the time our bottle of Prosecco arrived! The young staff try very hard but there are not enough of them and there is little sign of direction from management! Really sad to see it going downhill.