In the event of a payment error, they are totally ...

In the event of a payment error, they are totally unhelpful and you get the choice between waiting for the next batch payment and the next batch payment. You are helpful to immediately resolve their error after an email confirmation on Thursday and telephone promise on Friday that money is in the account on Wednesday and this does not happen. Do not understand how it is possible, but you can simply continue to the next batch. After all, you cannot expect your finance department to press the send button twice a day for payments. So she made the mistake. The customer in trouble.