The main thing I have to say is EDUCATE yourself. ...

The main thing I have to say is EDUCATE yourself. Their technicians are paid on commission (we learned this afterwards) and will not waste a second trying to up sell you. We had RooterPlus come out to pump our septic tank. Nothing was wrong with the tank, we just had it pumped for preventative maintenance. I was quoted $150 for a 1000 gallon tank.

First - The technician backed into our driveway and in the process tore up our entire yard and even cracked the driveway. Mind you, we do not live in a neighborhood and we have a wide driveway. My husband has a large boat that he is able to maneuver easily. After several attempts, stopping traffic, and completely ruining the yard, the technician made it to the house.

Second He got out with the worst attitude, stating our driveway was too small for him to back in. Granted, it was raining and he had to work on a Saturday so we gave him the benefit of the doubt. Listen, my husband works in the service industry and he deals with uppity and entitled people all the time. We are not one of them and tried to give this guy a chance. The technician smoked and talked down to his co-worker the whole time.

Third He dug the hole and found the top of the tank. After he lifted the top, the tank was filled to the brim. THIS IS WHERE YOU EDUCATE YOURSELF. Septic tanks are supposed to the filled to the top with water. The top of the tank has a drain to go into the drain field and the water is there so that the sludge can separate and go to the bottom. Gross stuff. The technician told us that because the tank was full that he d have to bill us $250. THIS IS NOT TRUE SO DON T FALL FOR IT.

Fourth After he pumped the entire tank, water was still rushing in from the drain field. He said it was not supposed to do this and that he recommended doing more treatment and/or completely fixing the drain field. Umm no. He then tried to quote us another $2500 worth of work to fix these problems . This is how they get paid, upselling the customer.

This guy preyed on our ignorance. We did not know much about the process and although we did not fall for it, I can only imagine the people that do. To be frank, no one wants a yard full of crap so you re like, ok well I guess we have to do this. You don t. We asked him to put the top back on the tank and fill the hole back in. You could tell he was annoyed.

There are plenty of videos on Youtube that can show you the process so use those!

In the end, I took plenty of photos of the damage made to my yard WITH their truck in the background and luckily, they came to fix it. I was worried they wouldn t.

If you couldn t tell by the one star, I would not use them again or recommend them to others.