Due to plans falling through for our anniversary w...

Due to plans falling through for our anniversary weekend, such as JT suffering an injury and having to postpone his concert, we decided to make the most of a long weekend and stay the night in Whistler. We requested to book an AirBnB but by the time we were 5 minutes away from arriving in the village we did not have a confirmation yet. As a result I decided to book a hotel room. In a rush to get a place I booked a room with the Hilton from my phone, but not for the night we were arriving, the next night, by accident. We arrived at the hotel and began checking in only to realize the room was not booked for the night we were there. The front desk staff were very rude and unforgiving about this. I do not think I have ever met a more uncaring and non-compassionate group of HOSPITALITY service staff. They basically shoo'ed us away and told us to call our booking agency. So of course we did that to try and get a refund. Well the only thing the agency could do was of course call the hotel. They would not budge. They wouldn't even give the credit to another night in the future. So we paid for a room we did not even step foot in. No resolution, nothing, and on top of this they booked the room for someone else so they made double on the room from one simple mistake! Horrible service, I hope that everyone checks out the other reviews before deciding to stay here. We ended up going to another local place, no international brand name or anything and we told them what happened and right off the hop they gave us a $30 discount on the room. There is a reason why people say shop local!