Johanna Schubert

Review of Marriott Fallsview Hotel & Spa

Completely unresponsive, wedding planning nightmar...

Completely unresponsive, wedding planning nightmare. Tried to book one of their promoted wedding packages - no response to emails and online booking forms, phone calls are always directed to room reservations, event planning website unresponsive, sales department unavailable, it is like the hotel does not exist. Very unprofessional and stressful for a bridal couple.

Edit: days later we received a friendly email with the catalogue of wedding packages, but when we responded to ask about customized options, again we did not receive any response anymore.