I had been reasonably happy with Plusnet during th...

I had been reasonably happy with Plusnet during the contract period but have never been happy with the telephone contact as you can rarely get through. My reason for giving a two star rating is due to the shambles which ensued with trying to renew. I had conflicting dates and costs and was informed that my contract had already expired even though they had stated that I would be informed 60 days prior to that date. I wasn't but strangely have continued with the service. Means of contact other than the 'phone are also complex and less than satisfactory .