This is my 5th year staying at the Knickerbocker H...

This is my 5th year staying at the Knickerbocker Hotel. Past years I would say that I could give them a 5 review. This year though has been the worst yet. Room was nice and love the doormen. Ordered room service and my cart was still in there the whole day and they even cleaned my room. How can you not remove the cart from our room? Also, so disappointed in the roof top bar. Home of the martini and they couldn t even do that right. How can you sell cigars and not have a cigar cutter? Bar closes at 12 on a Friday. Is this New York, the city that doesn t sleep....
Just not a great experience this time around and for spending $2100 for 2 night I want an amazing time.