As someone who has stayed here multiple times for ...

As someone who has stayed here multiple times for work and pleasure, this is a hard review to write because the last couple of times has just been okay, and if I had to judge on this last experience alone, I am not sure I would return.

The Pros: we were offered an upgrade to a "King Executive" room and all but one of the staff were friendly.

The cons:
1) Diamond status seemed not to be recognised at check-in. Amongst other things, we didn't receive and water and when I called to ask where it was, was told I have to go to the Herb n Kitchen shop to pick some up after returning back to reception for a voucher. Decided to skip it.

2) Hotel Security. We had stepped into the Whiskey/Gin lounge, but had to go to the loo. We were simply following the signs to the loo when security intercepts us to see "where are we going?" Being made to feel suspect in a place I am paying to stay in? Thanks, but no thanks. After that experience, we returned to the lounge to order a night cap drink and then left.

3) Housekeeping. There is really almost no excuse on a Sunday (or more generally, on a day someone is checking out), to knock on the door at 09:30 for a noon check out time. There is even less reason to repeat this a hour later. I shouldn't have to put up the DND sign.

4) Breakfast. This is a minor one. They used to have an omelette station. There seemed to be no way to order them.

It's still an okay overall (the price for the hotel room was reasonable), but basically it feels very much like a factory these days. I think you'll get a more consistent experience at the Hilton Paddington or the Doubletree Islington. It is 'HHonorable' fading.