Tiana Solbreken

Review of Tenvoorde Ford

EDITED REVIEW: Originally I was happy with my purc...

EDITED REVIEW: Originally I was happy with my purchase. However that changed fairly quickly. They called me randomly and said they had some parts for my car and to replace them. I didn't pay for that, however NOTHING about it was mentioned when I bought it. I did however wait for hours longer than I was told I would have to. They wrote up a problem that they said they were going to fix when I bought it. They have had it more than once and the problem is STILL there. I've told them, but they reassure me it isn't. It's a wind noise, trust me, it's there. When I bought it, they replaced the engine since there was a knock. They however didn't fix all the issues with that since I'm now having the same problem again. I also have come to realize that that is why they never once would have me start it while being in the car. They used the auto start from a ways away every time it needed to be started when I looked at it. I swear they were hiding the engine knock. There was way more scratches on it than it looked. And everything it's there they run it through the car wash thing, but it never looks good. It's still just as dirty. Any other car I've had somewhere else they actually detail the outside of it. I have wasted so much time there for all this... I live an hour away... I've had to take many days off of work to bring it in since they have to have it by a certain time, but never get to it until hours later. I literally cannot wait to get rid of this car. I won't ever shop here again. I recommended a friend here who has had nothing but issues with her car too. I feel absolutely horrible for it and will never do it again.

I was in the market for a used car, but wasn't going to be happy with one as I wanted a crossover like I was used to. Zach Stumpf was the salesperson who helped me out and I 100% recommend him! I never told him about all the options I would love to have in a vehicle, and he found me one on their lot that had all of them and more! I've had to purchase a few cars in the last couple of years for various reasons and this purchase was by far the most enjoyable experience I've ever had at a car dealership! Zach is so much fun, knowledgeable, funny, nice, and dedicated to making sure that his customers are all being helped the best they can be. He had many customers at the time I bought my car, and he still managed to help me and make me feel like I was his only customer at that moment. As a dealership, they are very friendly as well. They even agreed to fix a couple of things when they didn't have to as it was used. They also offer a warranty on some of their used vehicles that I've never seen at another dealership! I am happy that I will become a repeat customer to them, and Zach, as I am still in awe that I was able to purchase a vehicle stress free! Both the dealership and Zach seem to be very genuine all around! For not wanting to purchase a car (but needing to for financial reasons) I left the dealership more than happy with my purchase and my experience!!